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Customer Service Manager

Date Posted:
16 September, 2017
Category:
CV / Resume:
Education:
Vacancy Location:
Rawalpindi, Punjab, Pakistan
Organization:
Job Industry:
Minimum Education:
Intermediate,Bachelor,DAE,ICOM ,BE,MTEC,ICOM
Job Experience:
0 to 1 Year Years
Last Date:
17 March, 2018
Company:
Moftak Solution

Latest Private Company Customer Service Posts Rawalpindi 2019

Customer Service Manager Job Duties:

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed. You can apply online at vacancy after registering at http://www.jobz.pk site.

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