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Ecommerce Customer Service Representative - Karachi DHA

Date Posted:
01 September, 2016
Category:
CV / Resume:
Vacancy Location:
Karachi, Sindh, Pakistan
Organization:
Job Industry:
Minimum Education:
Inter
Job Experience:
0 to 1 Year Years
Last Date:
02 March, 2017
Skills Required:
Fast Typing Speed, Organized, Attention to Detail, Positive Attitude
Company:
SHAHZEB SAEED MENSWEAR

Latest Private Company Customer Service Posts Karachi 2019

SHAHZEB SAEED, a leading men’s fashion brand is seeking customer service representatives to receive, investigate and respond to consumer inquiries regarding its range of fashion products

Answer incoming customer calls and determine their requirements
Route call, answer, or make notes to follow up in CRM
Place outbound calls to customers when necessary to advise and/or obtain information necessary to process orders
Work with Account Managers, Technical Support, Training, Finance, and Sales to ensure customer’s questions are resolved
Handle irate customers in a professional manner
Record all customer interactions and ensure that all issues are resolved in a timely manner.
Obtain customer feedback information to improve our customer’s experience with the Online Store websites
Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners
Other duties may be assigned to meet business needs
Skills

Excellent attention to details is a must
Works well in a team environment
Ability to work with a diverse group of people
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
Ability to correctly calculate figures and amounts
Excellent English language and telephone skills
Excellent grammar, verbal, and written skills
Excellent analytical skills, resourceful and well organized You can apply online at vacancy after registering at http://www.jobz.pk site.

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