Primary objectives of the Team Lead
 Health and safety of the workforce.
 Carrying out and attaining the mission and the goals of the business unit
managed.
 Development of a superior workforce.
 Development of the department.
 Development of an employee-oriented company culture that emphasizes
quality, continuous improvement, key employee retention and
development, and high performance.
 Personal ongoing self-development and personal growth as an employee.
Primary Responsibilities of a Team Lead
Perform Human Resources Management
 Plan staffing levels.
 Work with Human Resources staff to recruit, interview, select, hire, and
employ an appropriate number of employees.
 Provide oversight and direction to the employees in the operating unit in
accordance with the organizations policies and procedures.
 Coach, mentor and develop staff, including overseeing new employee
onboardingand providing career development planning and opportunities.
 Empower employees to take responsibility for their jobs and
goals. Delegate responsibility and expect accountability and regular
feedback.
 Foster a spirit of teamwork and unity among department members that
allows for disagreement over ideas, conflict and expeditious conflict
resolution, and the appreciation of diversity as well as cohesiveness,
supportiveness, and working effectively together to enable each employee
and the department to succeed.
 Consciously create a workplace culture that is consistent with the overall
organizations and that emphasizes the identified mission, vision, guiding
principles, and values of the organization.
 Lead employees using a performance management and development
process that provides an overall context and framework to encourage
employee contribution and includes goal setting, feedback, and
performance development planning.
 Lead employees to meet the organizations expectations for productivity,
quality, and goal accomplishment.



 Provide effective performance feedback through employee recognition,
rewards, and disciplinary action, with the assistance of Human Resources,
when necessary.
 Maintain employee work schedules including assignments, job rotation,
training, vacations and paid time off, telecommuting, cover
for absenteeism, and overtime scheduling.
 Maintain transparent communication. Appropriately communicate
organization information through department meetings, one-on-one
meetings, and appropriate email, IM, and regular interpersonal
communication.
Perform Department Management
 Manage the overall operational, budgetary, and financial responsibilities
and activities of the department.
 Plan and implement systems that perform the work and fulfill the mission
and the goals of the department efficiently and effectively.
 Plan and allocate resources to effectively staff and accomplish the work to
meet departmental productivity and quality goals.
 Plan, evaluate, and improve the efficiency of business processes and
procedures to enhance speed, quality, efficiency, and output.
 Make business decisions that are financially responsible, accountable,
justifiable, and defensible in accordance with organization policies and
procedures.
 Establish and maintain relevant controls and feedback systems to monitor
the operation of the department.
 Review performance data that includes financial, sales, and activity reports
and spreadsheets, to monitor and measure departmental productivity, goal
achievement, and overall effectiveness.
 Manage the preparation and maintenance of reports necessary to carry out
the functions of the department. Prepares periodic reports for
management, as necessary or requested, to track strategic goal
accomplishment.
 Communicate regularly with other Team Leads, the director, vice
president, president, and other designated contacts within the
organization.
 Perform other duties and responsibilities, as assigned.
To perform the Team Lead job successfully, an employee must perform each
essential responsibility satisfactorily. These requirements are representative, but




not all-inclusive, of the knowledge, skills, and abilities required to lead in the role
of Team Lead. Reasonable accommodations may be made to enable individuals
with disabilities to perform these essential functions.
Team Lead Job Requirements
 Management software & CRM expertise.
 Knowledge and experience in business, supervision, and management.
 Knowledge of the functions, operation, and mission of the specific
department.
 Better than average written and spoken communication skills.
 Outstanding interpersonal relationship building and employee coaching
and development skills.
 Management experience in a team-oriented workplace preferred.
 Demonstrated ability to lead and develop a department and department
staff members.
 Demonstrated knowledge of basic economics, budgeting, and accounting
principles and practices.
 Demonstrated ability to serve as a knowledgeable resource to the
organizations management team that provides leadership and direction.
 Excellent computer skills.
 General knowledge of various employment laws and practices and
employee relations.
 Evidence of the ability to practice a high level of confidentiality.
 Excellent organizational management skills.
Education and Experience Required of the Team Lead
 MBA
 A minimum of seven years of responsible leadership experiences in
management & supervisory positions.
 Specialized training in managing human resources.