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Ali Ahmad
Dear Sir: I am submitting my resume to be considered for the advertised position of IT Manager. I have a solid background as Team Lead IT Support from past work experience and an education that will allow me to greatly contribute to the company in this role. My degree in information technology provided me with the strong foundation to pursue work in IT Support. I served as an IT Support Engineer at Pakistan Tobacco Company 3rd party Contractual Employee of British American Tobacco BAT, where I provided desktop software and hardware support to a wide range of clients and products, including support for Windows 2003/2008 Server and Active Directory, Windows OS, Microsoft Office Suite and Help desk. The following are some additional highlights of my qualifications and experience: Provided support for phone and email requests in a professional and courteous manner. Maintained detailed records of support provided in an incident management system. Installed and Configured mail clients on mobile devices. Also provides Support as IT Finance Assistant/IT Audit Assistant and Vendor Engagement. Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be resolved immediately. My years of experience in IT support have prepared me well to exceed in the position of IT Manager and bring great value to your organization. I am inspired by the work being done by your company and am excited by the opportunity to join the team. Thank you for your consideration, I look forward to hearing from you. Sincerely, Ali Ahmad
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