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Bilal Mughal
I am a versatile and driven professional with over five years of experience in customer service, specifically within the call center industry, where I honed my communication and problem-solving skills. With a strong ability to engage customers effectively and resolve issues promptly, I’ve consistently contributed to achieving company goals. I also bring a high level of proficiency in typing 60 WPM, making me efficient in tasks that require quick and accurate data entry. In addition to my customer service background, I have a creative side—designing posters and crafting professional resumes and CVs using Canva.com. I am a quick learner with excellent attention to detail and have a proven track record in handling diverse tasks, from graphic design to high-pressure customer calls. With solid time-management and organizational skills, I always strive to exceed expectations and provide exceptional service in every aspect of my work. Key Skills: ✔ Over 5 years of experience in call center operations and customer service ✔ Excellent verbal communication, problem-solving, and conflict resolution skills ✔ Fast and accurate typing speed 60 WPM for efficient documentation and data entry ✔ Creative poster design and branding expertise using Canva ✔ Specialized in creating compelling resumes and CVs ✔ Dependable driver with a strong focus on safety and responsibility ✔ Time management, multitasking, and adaptability in fast-paced environments
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