No extensive qualifications required – a good command of the English language will be preferred.
As a Customer Service Representative and face of our Company, you will be answering in-bound calls from Customers not only from Pakistan but also from all over the word in proficient Urdu / English. This role demands ambition, a strong professional work ethic, excellent listening skills, commercial acumen, and great English communication skills. If you believe you have all these traits, we at Web Development SEO Services want to talk to you.
The main role is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often make quotations, answer customer phone calls, WhatsApp and emails, responding to customers’ questions and concerns.
No need for a degree – your passion is what we value most!
• Conduct comprehensive research and pinpoint potential leads by leveraging our online platforms and databases.
• Initiate contact with clients via email, phone calls, WhatsApp messaging, and social media channels.
• Assess leads to discern their specific needs and requirements.
• Establish and uphold a comprehensive database of prospective clients along with their contact details.
• Facilitate effective communication with both the sales and marketing teams to synchronize efforts and strategies.
• Deliver regular reports detailing lead generation activities and outcomes.
• Collaborate with the sales team to ensure a smooth handover of qualified leads.
• Meet and exceed monthly and quarterly lead generation targets.
• Basic knowledge of IT industry.
• Excellent communication and interpersonal skills.
• Self-motivated and target-oriented with a proactive attitude.
• Strong problem-solving skills and ability to work independently.
• Bachelors degree in IT, business, marketing, or a related field is preferred.
• Competitive fixed salary with attractive bonuses and commission structures.
• Professional development opportunities and ongoing training.
• Friendly and collaborative work environment.
• Opportunity to work with international clients and projects.
• Career growth prospects within the company.
Office Address: Ground Floor & Basement, Computer Plaza, Service Road, near Ghauri Town phase VIP, Khanna East, Islamabad.
Office Hours: 9:00 to 5:30 pm, Sunday off
Mobile / Whatsapp: 0308-1055500 to send CV and take appointment for interview or apply online.
Interview: Call in office hours at 0308-1055500 for Interview 9:00 to 5:30 pm
Make sure to take a suitable time between 11 am and 5 pm before visiting us for Interview along with your CV and documents.
Preference will be given to female candidates who live in nearby areas of Khanna pul Ghauri Town Islamabad and Rawalpindi like Ghauri Town VIP, Ghouri Town, Iqbal Town, Zia Masjid, Tarlai, Farash Town, Sawan Garden, Jinnah Town, Sangam Town, Madina Town, Bilal Town, Al Noor Colony, Qadeer Khan Road, PWD, Karal Chowk, Fazaia Town, Fazal Town, Airport Housing Society etc.
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