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CubeXS Weatherly Karachi Jobs 2021
Latest CubeXS Weatherly Telecom Posts Karachi 2024
Job Description:
Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.
Extensive Knowledge for Network, Information Systems, and Technology
Follow up with customers and their complaints; ensuring that customer’s requests are attended to accordingly.
Pleasant personality and attitude towards resolving clients issues/ complaints.
Handling customers via Live Chats, Inbound Calls and Email Correspondence are the major tasks.
Collecting feedback from our customers/clients about the quality of service after every service call.
Offering pre and post-installation technical support over the phone or physically onsite, to Customers, as well as providing after-sales support.
Job Title: Senior Officer Churn & Recovery
Job Type: Full Time
Job Industry: Information Technology IT
Position Based In: Karachi - Pakistan
Gender: Male
Qualification: 4 Years Bachelors
Experience: 2-5 Years’ Experience
Working Hours: 09:00 Am – 06:00 Pm
Working Days: Monday-Saturday
Responsibilities:
Responsible for recovering the financials owed in as little time as possible.
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Update account teams the status for them to update database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Requirement:
Proven experience as recovery /churn officer
Experience in working with targets and tight deadlines
Knowledge of MS Office
Excellent communication and people skills
Ability to be polite and compassionate without lacking confidence
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