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Customer Retention Specialist
Latest Axxon BPO Call Center Posts Rawalpindi 2024
Job description
Job Title: Customer Retention Specialist
Location: Axxon BPO, Rawalpindi
Salary: PKR 50,000 - PKR 100,000 based on experience
Job Description:
Axxon BPO is seeking a skilled Customer Retention Specialist to join our team. As a key member of our customer service department, you’ll focus on building lasting relationships with clients, ensuring customer satisfaction, and minimizing churn by addressing and resolving client concerns. This role is ideal for individuals with strong communication skills, a customer-centric approach, and the ability to engage clients effectively.
Key Responsibilities:
Identify and resolve customer issues to ensure satisfaction and retention.
Actively engage with clients to understand their needs and provide tailored solutions.
Implement retention strategies and follow up with at-risk clients.
Maintain accurate records of customer interactions and follow-up actions.
Collaborate with other departments to address and resolve escalated issues.
Qualifications:
Proven experience in customer service, sales, or client relations.
Excellent communication and interpersonal skills.
Ability to handle client concerns with empathy and professionalism.
Problem-solving skills and a proactive approach to client retention.
Benefits:
Competitive salary with performance-based incentives.
Opportunity for growth and career advancement.
Supportive and dynamic work environment.
How to Apply:
If you have a passion for customer service and retention, we would love to hear from you! Please send your resume to [email protected].
Contact Us:
Send CV online
Axxon BPO, Saddar, Rawalpindi
Working Hours: 6:00 PM - 4:00 AM, Monday to Friday.
Job Type: Full-time
Pay: Rs50,000.00 - Rs100,000.00 per month
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