We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Experience, Customer Retention, Data Analysis, Health Care Management, Customer Support, Data Entry, Data Processing, Health, Health, Sales, Social Media Marketing
Company Address: Login to view address
Telephone: Login to view number
You may apply online at vacancies after registering at https://www.jobz.pk, where applicable.
Note by Jobz.pk: Beware of Fraudulent Recruiting Activities: If the employer asks you to pay money for any purpose including processing to shortlisting, do not pay at all and report us using our contact us form. Apply as per instuctions & dates mentioned in job ad. Govt jobs cannot be applied online here. Error & omissions excepted.