BaseCamp Data Solutions is urgently looking for motivated, experienced and hardworking persons for the position of Customer Services Representative in Hyderabad.

Job Description

Making inbound/outbound calls and setting appointments/Live Transfers/sales for our clients
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels e.g. email, phone, chat etc.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Schedule appointments, process orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Requirements

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with tele-sales and customer support.