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Customer Support Associate Jobs in Islamabad

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Date Posted:
14 July, 2021
Category / Sector:
Newspaper:
Education:
Vacancy Location:
Islamabad, Islamabad, Pakistan
Organization:
Job Industry:
Job Type:
Full Time
Job Experience:
1-2 Years
Expected Last Date:
12 October, 2021
or as per paper ad

Latest VisionX Technologies Customer Service Posts Islamabad 2022

VisionX Technologies is looking for qualified and experienced persons as Customer Support Associate in Islamabad.

Your role

We are looking for a Customer Support Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Support Associate will ensure excellent service standards, respond efficiently to customer enquiries, and maintain high customer satisfaction. The ideal candidate will take a proactive approach towards resolving issues, conducting online troubleshooting, and providing team support to ensure smooth delivery of services to the customer.

Responsibilities

· Resolving phone and email customer inquiries
· Processing and logging incoming calls
· Identifying customer needs
· Forwarding and escalating inquiries to relevant stakeholders and departments
· Contacting customers to give them accurate feedback on the progress of their inquiries
· Providing outstanding customer service
· Updating customer information as required
· Maintaining confidentiality of information and making sure the team is GDPR compliant

What You Need

· Bachelor’s in business administration or Mass Communication
· 1 to 2 years of customer service experience, preferably in a SaaS based environment
· Outstanding communication skills, both verbal and written
· Strong people skills and ability to build good customer relations 
· Ability to work rotatory shifts as per company’s requirement 
· Ability to quickly grasp our product knowledge
· Good at Microsoft office (PowerPoint/Excel)



How to Apply on VisionX Technologies Job Advertisement


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Vacancies in VisionX Technologies Advertisement July 2021




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