Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation
Required Skills:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Centre Operations
Must be flexible to work in shifts
Excellent communication skills
Required Qualifications:
Graduate Bachelor’s Degree preferably in Commerce / Arts / Communication
Number of Vacancies: 10
Working Hours: 9 hour shift
Gender: Male & Female
Required Maximum Age: 30
Job Shift: On Rotation
Job Type: Full-time
Salary: Rs 18,000 /month
Job Location: Karachi
Required education: Bachelor’s