<b>Job description:</b>

Join Earthlink Innovations in Karachi, Pakistan, and embark on an exciting career journey filled with endless growth opportunities!

We are currently seeking talented individuals to join our team of Customer Support & Sales executives. This role not only provides a chance to earn in UAE dirhams but also enables you to make a significant impact on our customers experience.

As a Customer Support & Sales Specialist, you will play a vital role in assisting our customers with any technical issues they may encounter while using our products and services. In addition to resolving customer queries, you will also be responsible for maintaining sales and upselling ratios, contributing to the overall success of our company.

<b>Responsibilities:</b>

1. Respond to customer queries promptly and accurately via phone, email, or chat

2. Identify customer needs and provide assistance in utilizing specific product features


3. Analyze and report product malfunctions through comprehensive testing and user simulation

4. Update internal databases with relevant technical information and customer interactions


5. Proactively monitor customer complaints and offer necessary assistance

6. Collaborate with team members to share feature requests and effective workarounds


7. Inform customers about new features, functionalities, products, and promotions

8. Follow up with customers to ensure timely resolution of technical issues


9. Gather valuable customer feedback and relay it to our Product, Sales, and Marketing teams

10. Provide guidance and training to junior Customer Support Representatives

<b>Requirements and Skills:</b>

• Previous experience as a Customer Support & Sales Specialist or in a similar role

• Familiarity with the industry is advantageous


• Proficiency in using help desk software and remote support tools

• Understanding of CRM systems and their functioning


• Excellent communication and problem-solving skills

• Strong multitasking abilities to handle various customer inquiries simultaneously


• Patience and resilience when dealing with challenging cases

• At Earthlink Innovations, we strive to create an environment where employees can thrive and grow both personally and professionally. If you are enthusiastic about customer support, sales and want to be part of a dynamic team, then we invite you to apply today!


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Job days & timings: 10:00am-06:30pm Mon-Sat

Dont miss out on this amazing opportunity to kick-start your career with Earthlink Innovations. Apply now and join us on this exciting journey!