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Hafeez Rahman
• Strong team-working, leadership and supervisory skills through group work • Ability to produce reports and presentations to a professional standard. • Ability to work efficiently in a high demand, team oriented, and fast-paced environment. • Excellent negotiation and conflict management skills • Strong MS Office knowledge and expertise, specifically Excel, Visio, Power Point and Project • Knowledge of business process review, improvement and re-engineering theory, procedures and tools • Demonstrated ability to interpret and apply standard policies, procedures and other established guidelines • Ability to achieve operational excellence targets. • Ability to monitor and improve team performance. • Ability to manage a team of people and to maintain motivation and moral. • Ability to make trust among people and clients by value addition and by providing service quality and cost Efficiency. • Ability to identify customers’ requirements correctly, exceed customer expectations and acts proactively for ensuring customers’ satisfaction. • Ability to execute while multi-tasking, result orientation, and managing time productively. • Ability to influence, negotiate and gain commitment from various stakeholders to ensure movement towards organizational goals. • Strong phone and verbal communication skills along with active listing. • Excellent verbal and written communication / facilitation skills • Strong sense of ownership and responsibility • Excellent Time management and decision making skills.
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