• Provide front line technical support to local and remote users via visit , calls, chat, email or online remote support.
• Familiar with the tools to analyze and diagnose technical issues.
• Good Knowledge of desktops, laptops, mobile devices, printers, scanners and other hardware devices installation and troubleshooting.
• Familiar with network infrastructure.
• Hand on Experience of wired and wireless network connections and devices and their troubleshooting
• Knowledge of Cabling and Communication Rack Management.
• Hand on experience of installation, troubleshooting and configuration of hardware and software.
• Proficient with Operating Systems configuration, troubleshooting and errors.
• Knowledge of Analog & IP Surveillance System and Telephony.
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