Responsibilities:
• Measuring and evaluating agents performance.
• Call monitoring with great attention to different call behaviors.
• Maintaining a positive customer-client relationship.
• Dealing with clients and their concerns.
• Assuring 100% quality of the services provided to the clients.
• Handling and maintaining data bases.
• Developing evaluating models in compliance to the companys requirements and procedures.
• Working closely with the operation management.

Skills:
• Attention to details
• Active listening
• Active and vigilant assessment
• Conflict management
• English fluency
• Good communication skills
• Positive and learning attitude
• Relationship management skills and open to feedback