• Contacting Drivers and scheduling shipment deliveries and
pickups.
• Communicating with customers and making note of any
shipment handling requests.
• Determining and letting the customers know all the freight
details.
• Ensuring that the deliveries and pickups are done as per
the allocated timeline.
• Making a note of any route change requests.
• Generating and verifying freight bills and invoices.
• Checking the Truck Drivers compliance with the
transportation rules and regulations.
• Maintaining and updating Drivers logs.
• Addressing customer shipment queries and complaints.
• Scheduling and monitoring truck repairs and maintenance.
• Negotiating freight charges with vendors and customers