Basic understanding of sales principles and customer service practices

Proficient in verbal and written English language

Knowledge of customer and market dynamics and requirements

Solid communication and interpersonal skills

Ability to read, write and effectively communicate with customers, peers and management

Telephone etiquette

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

Ability to work as part of a team and take initiative independent of direct supervision

Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

Available to work a variety of hours, which may include mornings, evenings, weekends and may be overnight shifts