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I have 8 years working experience as Senior Customer Service, Technical Support, Inbound and Outbound calls, Email support. Please refer to my below work experience. Sudong SDN BHD and Brandt International. Provide Technical support on ADSL and FTTH technologies, Direct Exchange Lines, IPTV, Home Digital Lines and Broadband via phone or e-mails Troubleshooting and Configuration of Routers, IP based CCTV Cameras, Client emails. Network configuration and troubleshooting wired and Wireless. Knowledge of Windows OS XP. WINDOWS 7, WINDOWS 8 ,8.1 & 10. Antivirus Family protection and Security Suite. Training and educating end-users on O365 capabilities and collaboration tools OneDrive, Skype, OneNote, Outlook etc. Provide tier 1 and tier 2 support and troubleshooting. Troubleshoot OS, network and storage related issues AMBER PRO SOLUTIONS SDN.BHD Promoting company products and services, finding and developing customers. Training customers to operate the company trading platforms M$, MT5 and cTradder. Provide quotations of various structured products on stocks. currencies and indices on both primary and secondary markets for clients. Managing risks associated with these products by trading all sorts of derivatives products: equity options, futures, IR swap, FX, Correlation products. Assists customers effectively by solving customer disputes in buy limits and sell limits. In addition to my experience and relationship building experience, I have solid educational foundation and a passion for this role and to grow revenue for your organization. I would much appreciate the opportunity to contribute to your on going growth and continues success. Please review my attach resume for additional details regarding my expertise and achievements. Do not hesitate to reach out if you have any question or need further clarification on my experience. I would like to meet you and discuss this position in detail. Thank you for your kind consideration. Sincerely, Irfan Hussain.