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Bilal Mateen
• Like to accept new challenges and time-bound objectives. • High level of computer literacy including MS Word, MS Excel, Power point. • Communication skills gained over the years from various jobs in USA, UAE & Pakistan, interacting with people from different countries and cultures. • Documentation expertise gained from extensive use of Microsoft Office for a massive data-entry project. • Can perform as a good Proofreader based on experience gained while working for Associated Consulting Group IT services • Leadership qualities and project management skills gained by managing the Support & Installation department in the absence of the manager on numerous occasions. • Identifying improvement areas & implementing measures to maximize customer satisfaction levels. • Ensuring a high-quality customer experience, while adhering to the SLAs and work processes. • Implementing quality improvement measures as per industrial norms for continual improvement in the services, ensuring higher customer satisfaction. • Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
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