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Faheem Shahbaz
More than 9 years working experience in Business Operations Management, Customer experience management, Segments, Customer Life-cycle management, Contact center management, Backend support , priority customer services and peoples management,Channel Transformation,voice & non-voice channels Specialties: - Business Operations Management - Channel Transformation - Volume shifting from voice to non voice channels - Vendor Management - Customer Retention Management - Customer Loyalty management - Customer Experience management - Customer Insights and Market Research - Stakeholder Management - IVR/self help services - Customer Life-cycle Management - People Management - Business operations/ optimization - Microsoft Office Excel, PowerPoint - Reporting & Analysis - Scheduling & Forecasting - Change Requests in Business Applications - Siebel (CRM), Avaya CMS supervisor, Repro
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