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Fajar Usman
Professional Profile Highly motivated and detail-oriented professional with a strong academic background in Sociology and diverse experience in customer-facing and technology-driven roles. Education - Master of Science in Sociology, [University Name], [Graduation Date] - Coursework: Research Methods, Social Theory, Statistics, and Social Policy Experience Customer Service Representative, BPO [Employment Dates] - Handled inbound customer calls, resolving queries and concerns in a timely and professional manner - Utilized strong communication skills to de-escalate conflicts and ensure customer satisfaction - Collaborated with team members to achieve sales and service targets Operations Specialist, Nalexus International Small Home Technologies [Employment Dates] - Coordinated with cross-functional teams to ensure seamless delivery of technology solutions - Conducted quality assurance checks to maintain high standards of service - Analyzed data to identify trends and areas for process improvement Key Skills - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Proficient in MS Office and Google Suite - Experience with data analysis and quality assurance Career Interests - Seeking opportunities in research, policy, or program management - Interested in roles that leverage my analytical and communication skills
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