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Hammad Ahmed
SPECIALIZED IN • Maintain high level of productivity through effective training and motivation of full time and part time employees. • To maintain cost controllable as per allocated budget in the following critical areas 1. Labor/utilities. 2. Raw materials wastage/variable. 3. Misc.expense. • Plan and execute LSM (local Store Marketing) and promotional activities on the target date in coordination with the marketing department. • Review and analyzes Profit and Loss of restaurant and take corrective action where needed. • Focus customer complaints, Launched new dishes on every month, Maintain sales. • Make HR policies for employee, Arrange Proper Training for employee. • Check Accounts Transaction of every restaurant. • Check required maintenance issue of all restaurants, Conduct stalls on festival. • Handle customer complaints, Compile payroll information each month. • Maintain safe work environment as per safety and health policy of the company. EXTRA QUALIFICATION: 1. I have done six month certificate course in Kentucky fried chicken for “back to basics on operation excellence and hygiene & sanitation”. 2. I have also done six-month course from Grace Institute of information technology. 3. Attend six week certified training course of “Branch Banking Operation” From IBP, (The Institute of Bankers Pakistan). SPECIAL EVENTS ATTENDED: • Attended Food Hygiene & Safety seminar. • Attended Workshop on Customer Service Excellence. • Attended Workshop on speed of service and Customer Mania. • Attended 1st Grand opening ceremony of KFC at Karachi. • Attended 2nd Opening ceremony of KFC branch at Barkat market (Lahore). • Opening New branches Water park, Boat Basin, F.B. Area, Site, and Sea view AWARDS AND ACHIEVEMENT: • Certificate received on making the KFC stall a success at the ITCN Exhibition on 10-12 Aug 02. • Certificate received on making the KFC stall a success at the E 2001 Exhibition on 18- 20 May. • Certificate received on making the KFC stall a success at the IBP Carnival on 7-Feb 99. • Presented the “Customer Maniac Star” on Sept 2001 by Sanjiv Razdan (Manager Restaurant Excellence) of TRICON Restaurant India • Presented the shield of “Customer Service” on Mar 2001 by Sanjiv Razdan (Manager Restaurant Excellence) of TRICON Restaurant India


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