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Kumail Raza
Galileo Travel Port TSL Pvt. Ltd Sole Distributor of Travel port in Pakistan Sr. Customer Support Executive. Nov 2011 – Oct 2017 • Working as part of a Helpdesk Team and supporting the Helpdesk manager. • Responsible for the day-to-day customer services support. • Communicating with target audiences and managing customer relationships. • Ticketing and service related needs from across Pakistan. • Troubleshooting in fares & ticketing. • Hotels reservations. • Airline Ticket Quota updating • Liaising and coordinating with IATA in settlements. • Delivering Trainings of Travel port GDS to agents.


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