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Female Customer Care Officer Ghauri Town VIP Islamabad
Muhammad Mohaimin Ze Waqar MS Office, English Typing, Management, Data Analytics, Contract Management, Performance Management, Business Development, Data Management, Time Management, Project Management

Muhammad Mohaimin Ze Waqar

Preferred Wages: 2000 Rs. per Hour
Preferred Salary: 600000 Rs. per Month
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Leadership & Stakeholder Liaison: Led the Contract Management & Coordination department for the Orange Line Metro project, overseeing legal affairs and maintaining smooth communication with internal teams, contractors, and government authorities e.g. Punjab Mass Transit Authority. Ensured all parties remained aligned with contract terms, significantly strengthening stakeholder relationships. Contract Compliance & Conflict Resolution: Represented the company in high-level meetings and negotiations, interpreting contract terms to resolve disputes and prevent escalations. Coordinated with project teams to resolve contract issues, successfully mitigating potential penalties and preserving client relationships Operations & Maintenance O&M Oversight: Oversaw implementation of the Orange Line’s O&M contract by coordinating across operations, maintenance, and customer service departments. Ensured 100% compliance with service level agreements SLAs and operational protocols, resulting in smooth service delivery and minimized downtime. Performance Analysis & Reporting: Monitored and analyzed daily, weekly, and monthly performance reports, presenting key insights on project and team performance to senior management and the client. Utilized data-driven decisions to improve KPI outcomes and proactively address issues, which helped avoid service penalties and improve rider satisfaction. Contract Drafting & Documentation: Drafted, reviewed, and finalized contracts, agreements, and official correspondence with meticulous attention to detail. Managed monthly invoicing and work orders, ensuring accuracy and compliance with contract terms, which secured timely payments and audit-ready records.

Muhammad Mohaimin Ze Waqar Profile

Qualification:
Bachelors Degree
Major Subjects:
Management
Gender:
Male
Experience:
13 Years
Nationality:
Pakistani
Location:
Lahore, Pakistan
Institution:
Beaconhouse National University
Career Level:
Manager / Department Head
Functional Area:
Operations
Professional Industry:
Travel/Tourism/Transportation


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