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Muhammad Mubeen Shahzad
TPL LOGISTICS | Operation Assistant 2022 – 2023 Key responsibilities: Lead, motivate, and support a large team within a time- sensitive and demanding environment, including career development plans for direct reports and problem resolution Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Partner with cross-functional teams to improve proprietary tools and systems OB Communication | Customer Representative 2020 – 2021 Key responsibilities: Analyzed CC Agents Calls Quality Detect Mistake and Highlight it Engage Meeting with CC Agents Send Call Quality Feedback to Manager DGPR | Archive department | Intern 2021 – 2021 92 News Channel | Monitoring Department | Intern 2021 – 2022


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