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Muhammad Zubair
As a IT Support Officer: Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. monitor and maintain computer systems and networks provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults. follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion or referral to third parties, if appropriate
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