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Need a Content Writer

Apply Online:
Date Posted / Updated:
12 March, 2023
Category / Sector:
Vacancy Location:
Faisalabad, Punjab, Pakistan
Organization: takes verification of all employers that post jobs on our site very seriously. Some employers do not provide their complete information including Company Commercial Registration Number or government issued identification and therefore our support team is not able to verify their identity. These employers are listed on as "Unverified". Discretion should be used when applying to jobs of unverified employer
Job Industry:
Job Type:
Full Time
Job Experience:
4 Years
No. of Positions:
Expected Last Date:
11 April, 2023
Expected Salary:
15000 - 20000 Rs. Monthly

Latest PkFutureJobs Education Posts Faisalabad 2023

As a Content Specialist on the Content Team within Customer Knowledge, you’ll deliver clear, concise, timely, and accurate support information and communications for Cash Customer Operations CCO teams and our customers. Day-to-day, you will own the content for particular product areas, partnering across product and change management teams to create and update customer-facing help content for the web, internal knowledge base, automated support, and in-app support. This includes crafting related internal communications and measuring the success of your content.

You will have:

Create and oversee end-to-end content creation for your assigned workstreams product areas and/or Cash Customer Operation function, from concept to launch by identifying content needs, drafting content for relevant channels app, web, automation, internal knowledge, gathering feedback, announcement, and publication

Build strong relationships with functional partners in Change Management, Customer Success, Product, Learning and Development, and Voice of Customer to scope, plan, and implement new and updated content

Prioritize and manage content requests from cross-functional partners and stakeholders using ticket system currently Jira

Apply Cash and Cash Customer Operations style and communication guidelines and templates, and use creative decision making to tailor content for its intended audience

Manage annual or as needed by the business audit of support content for your assigned workstreams and functions

Report on the success of your content using core metrics, and make recommendations to enhance the effectiveness of content formatting, copy, delivery, etc.


You have/are:

Marketing, communications, English, or related field experience, and 1+ years relevant content creation/Technical writing experience


2-3 years of content creation or professional writing experience, preferably in product or customer service environment

Excellent communication skills, with the ability to build cross-functional partnerships and explain complicated product and policy concepts in simple, jargon-free language using Cash App’s voice

Able to manage multiple content projects with different requirements, and set and adhere to launch deadlines

Creative and critical thinker with examples that show your ability to solve challenging issues

Data driven and can identify trends in content performance based on channel and project goals

Passionate about empowering Cash App customers internal and external through educational content that both solves problems and helps them grow their understanding

Even better, you have:

Financial or tech Industry experience

CMS and/or Knowledge base management experience

Digital media proficiency

Technical Writing experience

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Vacancies in PkFutureJobs Advertisement March 2023

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Muhammad Usman

Faisalabad, Pakistan     $2 USD per hour
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