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Need A Content Writer
Latest PkFutureJobs Education Posts Faisalabad 2025
As a Content Specialist on the Content Team within Customer Knowledge, you’ll deliver clear, concise, timely, and accurate support information and communications for Cash Customer Operations CCO teams and our customers. Day-to-day, you will own the content for particular product areas, partnering across product and change management teams to create and update customer-facing help content for the web, internal knowledge base, automated support, and in-app support. This includes crafting related internal communications and measuring the success of your content.
You will have:
Create and oversee end-to-end content creation for your assigned workstreams product areas and/or Cash Customer Operation function, from concept to launch by identifying content needs, drafting content for relevant channels app, web, automation, internal knowledge, gathering feedback, announcement, and publication
Build strong relationships with functional partners in Change Management, Customer Success, Product, Learning and Development, and Voice of Customer to scope, plan, and implement new and updated content
Prioritize and manage content requests from cross-functional partners and stakeholders using ticket system currently Jira
Apply Cash and Cash Customer Operations style and communication guidelines and templates, and use creative decision making to tailor content for its intended audience
Manage annual or as needed by the business audit of support content for your assigned workstreams and functions
Report on the success of your content using core metrics, and make recommendations to enhance the effectiveness of content formatting, copy, delivery, etc.
Qualifications
You have/are:
Marketing, communications, English, or related field experience, and 1+ years relevant content creation/Technical writing experience
OR
2-3 years of content creation or professional writing experience, preferably in product or customer service environment
Excellent communication skills, with the ability to build cross-functional partnerships and explain complicated product and policy concepts in simple, jargon-free language using Cash App’s voice
Able to manage multiple content projects with different requirements, and set and adhere to launch deadlines
Creative and critical thinker with examples that show your ability to solve challenging issues
Data driven and can identify trends in content performance based on channel and project goals
Passionate about empowering Cash App customers internal and external through educational content that both solves problems and helps them grow their understanding
Even better, you have:
Financial or tech Industry experience
CMS and/or Knowledge base management experience
Digital media proficiency
Technical Writing experience
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