ASF | PAEC | PHP | FIA | PPSC | Join Pak Navy | Punjab Police | FPSC | SPSC | Police | Medical | PAF | KPPSC
Join Pak Army | Wapda | NAB | Railway | Bank | Teaching | Engineering | Data Entry | Citywise | Latest Posts
Chat Support Representative
Latest SHJ International Customer Service Posts Lahore 2024
Chat Support Agent
The Chat Support Agent is responsible for delivering exceptional customer service through live chat interactions. This role involves resolving customer inquiries, troubleshooting issues, and providing information about products or services promptly and professionally. The ideal candidate will possess strong communication skills and the ability to handle multiple chat conversations simultaneously while maintaining a high level of customer satisfaction.
Key Responsibilities:
Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently. Maintain a positive, empathetic, and professional attitude toward customers at all times.
Diagnose and troubleshoot customer issues related to products, services, or accounts through chat-based support.
Provide accurate and timely solutions or escalate issues to the appropriate department when necessary.
Update customer information and track support tickets to ensure follow-up and resolution.
Stay informed about product updates, new features, and industry trends.
Offer guidance and advice to customers on how to use products or services effectively.
Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
Work closely with other support team members to share knowledge and best practices.
Collaborate with supervisors and managers to address systemic issues or trends identified through chat interactions.
Ensure all customer interactions adhere to company standards for quality and professionalism.
Contribute to the continuous improvement of chat support processes and procedures.
Qualifications & Requirements
Excellent interpersonal and written and oral communication skills.
Minimum typing speed of 45 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.
A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
Handling US customers via Live chat is a Plus.
A bachelor’s degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
Must be a team player.
Comfortable working in different shifts if required
Job Type: Full Time
SALARY: 40k to 45k
For more jobs register with Jobz.pk.
How to Apply on SHJ International Job Advertisement
You must need to Login to apply on this job online, if yet not Registered with us Register Now
Note: Beware of Fraudulent Recruiting Activities. If an employer asks to pay money for any purpose, do not pay at all and report us via contact us form. Human typing error is possible. Error & omissions excepted.
Vacancies in SHJ International Advertisement September 2024
Jobs in Lahore
Todays New Jobs in Lahore
Related Jobs
Register to View, Join & Communicate with Members at Jobz.pk
Register to Post your CV - It only takes couple of minutes to join as freelancer
Featured Members Recently Joined to Earn Money via Jobs and Freelancing
Be first to give comments on this job and win